Appointments

Contact your GP

If you need help with a medical or admin request, you can now contact us online.

SUBMIT A NEW REQUEST

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Book an Appointment

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Pharmacy & Self-Care

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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GP

What is Total Triage?

Total Triage means that all requests, whether online, by phone, or in person, are reviewed by a clinician to ensure patients get the right care at the right time.

How to Request an Appointment
  1. Submit a request online.
  2. Your request will be reviewed by a GP.
  3. You will be contacted with further instructions - either by text, phone, or appointment allocation.

SUBMIT A NEW REQUEST

Expected Response Time

We aim to respond to all requests within one working day. However, requests submitted after 2 pm may not be reviewed until the next working day.

Alternative Options

We understand that not everyone has access to a smartphone, computer, or the internet. If you’re unable to submit a request online, you can request an appointment by:

  • Calling us on 01278 454560.
  • Visit the practice and speak to our reception team.
For Urgent Care

If your condition is urgent, please call 111 or visit your nearest urgent care centre.

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Nurse

What is a Practice Nurse?

Our Practice Nurses work closely with our GPs and other healthcare professionals to deliver comprehensive patient care. They focus on health promotion and education, manage long-term conditions such as diabetes, asthma, and COPD, and provide essential services including immunisations, cervical screening (smear test), contraceptive care, and wound dressing.

Learn more in this video about what a General Practice Nurse does

Booking an appointment

You can book an appointment with one of our Practice Nurses by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.
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Health Coach

What is a Health Coach?

A health coach (sometimes called a health and wellness coach) is your personal health guide, mentor and supporter. They help you make lifestyle changes to improve your physical and emotional health.  No matter how you get started, health coaches help you stay accountable as you make meaningful changes related to:

  • Physical activity.
  • Nutrition.
  • Weight management.
  • Stress management.
  • Smoking and other forms of tobacco use.
  • Sleep.

Learn more in this video about what a Health Coach does

Booking an appointment

You can book an appointment with one of our Health Coaches by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.
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Musculoskeletal Specialist

What is a Musculoskeletal Specialist?

A First Contact Practitioner (FCP) are the first point of contact for patients who have musculoskeletal issues, such as joint pain, back problems, or sports injuries. They assess, diagnose, and manage these conditions without the patient needing to see a GP first. An FCP can help with:

  • Assessing and diagnosing musculoskeletal conditions.

  • Providing appropriate treatment and management plans, including physical therapy and exercise programs.

  • Referring patients to specialists, such as orthopedic surgeons, if necessary.

  • Offering advice on lifestyle changes to manage pain or prevent future injury.

Learn more in this video about what a First Contact Practitioner does

Booking an appointment

You can book an appointment with one of our FCPs by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.

The NHS App

Redgate Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to contact your GP and access a range of NHS services on your smartphone or tablet.

FIND OUT MORE AND DOWNLOAD THE APP

Frequently Asked Questions

Why do I need to complete a form to speak with a GP?

The quickest way to contact your GP is by submitting an online request. The information you provide helps us ensure you receive the most appropriate care. All requests are triaged by a doctor, who allocates appointments based on clinical priority.

We may need to contact you for additional information, either by sending you a text message with a link or speaking with you over the phone.

What happens once I’ve submitted my request?

The information you provide will be passed to a doctor to review and you will be contacted by text or telephone to let you know the next steps.

What time am I able to submit a request?

You can submit a request between 07:00 and 18:00, Monday to Friday.

Outside of these hours, please visit 111.NHS.uk or call 111 for urgent advice. In the case of a life-threatening emergency, visit A&E or call 999.

How long will it take for you to respond?

We aim to respond to requests on the same working day. Requests submitted after 2 pm may be reviewed on the next working day.

Can I submit a request on behalf of a family member or someone I care for?

When submitting a request, you'll be asked if the request is for you or someone else, such as a family member, or someone you care for. 

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